Delete your account

You can permanently delete your Finsynq account and the data associated with it at any time.

Delete your account now

For your security, deleting your account requires you to be signed in. You’ll confirm with a one-time code sent to your email.

Sign in to delete your account

How to delete your account in the app

  1. Open the Finsynq app and sign in.
  2. Go to Settings.
  3. Select Delete Account.
  4. For your security, enter the one-time verification code we send to your registered email address to confirm the request.
  5. Once confirmed, your account and all associated data are permanently deleted immediately.

Request deletion by email

If you can no longer access the app, email privacy@finsynq.ca from the email address associated with your account, with the subject line “Account Deletion Request.” We may ask you to verify your identity before processing the request, and we will complete verified requests within 30 days.

What data is deleted

When your account is deleted, we permanently remove all personal data we hold about you, including:

  • Your profile and account credentials (name, email, and login record).
  • Your user settings and preferences.
  • Linked bank and financial connections (Plaid/Flinks connections).
  • Connected accounts and balances.
  • Transactions and recurring transactions.
  • Budgets and budget categories.
  • Savings goals.
  • AI insights and dismissed insights generated for you.
  • Household memberships and household invitations.

What data may be kept, and for how long

We do not retain your personal financial data after deletion. In limited cases we may retain a minimal amount of information where required by law (for example, records needed to meet financial, tax, or anti-money-laundering obligations) or to resolve disputes and enforce our agreements. Any such records are kept only for as long as legally required and are then securely deleted.

Finsynq accesses your banking data through secure third-party connectors and does not store your banking login credentials at any time.

Questions

If you have any questions about account or data deletion, contact us at privacy@finsynq.ca.