Privacy Policy

Personal Information:

Name, email, phone number, and mailing address.

Financial Information:

We use secure third-party connectors to access transaction history, account balances, and credit scores. Finsynq does not store your banking login credentials.

AI Features and Third-Party AI Providers:

Fynn, our AI assistant, is powered by a third-party artificial intelligence provider — currently Google (Gemini). When you use AI features (such as Fynn chat or AI-generated insights), the following data is sent to that provider to generate your response: the messages you type, and anonymized summaries of your financial data (transaction amounts, merchant names, and categories). Before this data leaves our servers, we remove personal identifiers: account numbers, login credentials, your name, and contact details are never shared, and transaction identifiers are replaced with anonymous codes.

AI features are off until you give explicit consent in the app, and you can withdraw consent at any time in Settings → Security & Privacy. Our AI providers are contractually required to protect your data with the same or equivalent safeguards described in this policy, and we do not permit them to use your data to train their models. We may additionally use de-identified, aggregated chat logs to improve our own product experience.

Information We Receive from Google:

With your permission, Google shares your name, email address, profile picture, and a unique Google account identifier with us. We only request these basic profile details. We do not request access to your Gmail, Google Drive, Contacts, Calendar, or any other Google service, and we never receive your Google password.

How We Use It:

• To create your Finsynq account and sign you in securely.
• To display your name and profile picture in the app.
• To send you account, security, and service emails at your Google email address.

We do not use information received from Google for advertising, and we do not use it to train artificial intelligence models.

Sharing:

We do not sell, rent, or share information received from Google with third parties, except with the service providers that host our authentication and database systems on our behalf, or where required by law. Your Google profile details are not sent to our AI providers.

Storage and Deletion:

Your Google profile details are stored with your Finsynq account, encrypted in transit and at rest, for as long as your account is active. You can delete your account and this information at any time from the app, at finsynq.ca/delete-account, or by emailing privacy@finsynq.ca. You can also remove Finsynq’s access at any time from your Google Account at myaccount.google.com/connections.

Limited Use:

Finsynq’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Third-Party Service Providers:

We share data with vendors who provide web hosting, data analysis, and payment processing. All partners are contractually obligated to maintain data confidentiality.

Encryption:

We use bank-level security, including 256-bit AES encryption and Transport Layer Security (TLS) for all data in transit and at rest.

No Sale of Data:

We do not sell your personal data to third parties for marketing purposes.